So...as you know, on July 14, 2017, I mailed the payment in full for my car.....$13,000.00. Today being about two weeks later, I called the bank to see if there was anything else I needed to provide in order to obtain the lien release.

After waiting for a few minutes, the girl stated the loan department was not answering her call but she would gather the information for me and call me back.

As I feared, as soon as I got "hot and heavy" into a work related task, she called. I motioned to my partner to take the call and of course, he did. A few minutes later I asked him what she said and he informed me that my lien release would be mailed on August 2, 2017. He also stated I needed to call the girl back asap for additional information.

I called her back. It seems I overpaid by ~$61.00!! She said this check would be included in the same mailing as my lien release to do with what I pleased.

A few thoughts...first, I really appreciated the privacy she maintained while speaking with my partner. Of course, I hide nothing from him, but he is not me! Next, I was extremely pleased with her sense of customer service. Finally, I am going to throw that ~$61.00 right into my new car fund.

Sort of ironic, the old car contributing towards the savings of its replacement.